HMRC & Email

HMRC recently carried out a consultation on the use of email to communicate with taxpayers, and it’s looking likely that a pilot will be rolled out later this year.

Most of the HMRC e-mails that you might have seen in your inbox up until now (if you’re unlucky) are probably spam, and should of course be ignored. And HMRC have gone to great lengths to send out regular communications via the likes of Twitter and their website to tell taxpayers that although they sometimes send email reminders about submitting tax returns they will never ask for personal or payment information, or to give details of a tax rebate using email.

In theory, HMRC communicating via email with tax payers makes a lot of sense, as for many people email is their preferred form of communication, however chances are if you’ve set your mailbox up to filter out rogue HMRC emails then any official emails could be lost to your spam or junk mail filter.

Sounds like HMRC might have their work cut out in giving people the confidence to believe that emails they receive from HMRC are official and credible, and in ensuring that deadlines aren’t missed because spam filters are doing a sterling job in getting rid of unsolicited, spam emails.

So, if you want to make sure that you’re receiving any official correspondence from HMRC via email it might be time to adjust your filter settings or set-up another mailbox just for HMRC and/or official correspondence.

To discuss this post contact Stephen Usher on 0141 418 6550 or stephen.usher@keypp.co.uk.

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